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Technology Compliance and Service Delivery Lead

New York, New York
**GC and USC Only**
Permanent Role
Onsite in Lower Manhattan

Seeking Helpdesk manager + audit/compliance person w/ a little project management

**Must have experience with Apple (Macs) products**

We know this opportunity and environment won’t be right for everybody. But please get in touch if you:
  • 7+ years in technology, with at least 3 of those spent managing customer support or compliance teams
  • Are familiar with regulatory requirements such as Sarbanes Oxley, HIPAA, HITECH, 23 NYCRR 500, and GDPR
  • Have previous experience with compliance frameworks/certifications such as COBIT, ITIL or ISO
  • Have a strong ability to document and communicate technology processes
  • Have experience with the internal customer support process
  • Obtained at least a 4-year degree in the technology, science, process, or engineering fields
  • Are passionate about delivering an amazing customer and employee technology experience
As Manager of Technology Compliance and Service Delivery, here are some of the things you will do:
  • Create technology processes and documents aligned to regulatory and legal requirements
  • Drive monthly compliance and service delivery reporting
  • Identify and address material service deviations
  • Work with internal and external auditors to gather applicable documents and review them for issuance
  • Ensure technology-related processes across the team are aligned with policy and regulatory requirements
  • Define, measure, and ensure compliance with service levels, both for internal and third-party service delivery
  • Track and continually drive improvements in employee and customer technology satisfaction
  • Design and implement new hire 'white glove' day 1 service for technology items
  • Lead and overhaul the service desk
Brandon Kievit
President @ sailteam.io
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