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Technical Project Manager (Remote - Any Major City in US)

Brooklyn, NY
Client is built on the best-in-class Salesforce Platform and they are seeking to bring aSalesforce Technical Project Manager (TPM) to be an integral part of their growing Customer Success organization. 

This individual will be primarily engaging in program managing the implementation and configuration of the Client platform (Salesforce) in order to migrate our clients, set them up for success on Client's platform, and ensure a timely and smooth go-live on their projects.

In this role, you will:
  • Own the overall customer onboarding experience and any other projects that arise during the  lifecycle post initial onboard for Client’s clients.. Client is a SaaS platform built on the Salesforce.com technology
  • Drive timelines and aim for on-time delivery and successful completion of all in scope project work.  Effectively manage scope creep, but in a facing way
  • Own / host kickoff meetings, recurring touch points during the project, etc.  Set meeting agenda and provide appropriate followup communications
  • Be initial point of project escalation; escalate up as needed
  • Travel to customers on site as needed (ex: kickoff meetings, scoping workshops, etc)
  • Align and track project resources and tasks.  Effectively partner with the Solutions Architect; can plug in as needed on the implementation side.   Together, collaborate with the other team members from the Service Delivery teams during the project
  • Maintain day to day contact and act as an escalation point during the project; essentially taking over from Account Executive (Sales) post signature on this, and passing this onto Partner Success Manager (Account Management) post onboard
To be successful in this role, you have (required):
  • 2-5 years of technical project or program experience
  • Experience managing and graphing timelines; ability to drive to goals and milestones
  • Strong attention to detail
  • Excellent judgment, analytical thinking, and problem-solving skills
  • Excellent time management and organizational skills
  • Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
  • Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
  • Understanding of Salesforce technology; Salesforce certifications such as ADM-201 and/or have previous experience working on Salesforce implementation projects
  • Willing to travel (~50%) 
Nice-to-have:
  • Experience working for or with law firms / the legal industry is a HUGE plus
  • A bachelor’s degree from an accredited university is a plus
  • Professional Project Management Certification is a plus
  • Experience with Jira/Confluence and/or other project management workflow tools
  • Previous experience working on a SaaS platform / company
Brandon Kievit
President @ sailteam.io
 
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